📄 Refund & Returns Policy Of Ephratah Habesha Shop
1. Return Eligibility
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Returns accepted within 14 days of delivery.
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Items must be unused, unworn, and in original condition.
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All tags, labels, and packaging must be included.
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Items must be free of odors, stains, damage, or signs of wear.
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For hygiene reasons, worn or used shorts cannot be returned.
2. Non-Returnable Items
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Worn, washed, or damaged items.
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Custom-made or personalized products
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Clearance or final-sale items (if stated on product page).
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Any item not returned in its original condition.
3. Return Process
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Contact us at 📧 ephrathahabesha@gmail.com.
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Provide your order number, item to return, and reason (optional).
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Once approved, we’ll send you return instructions and address.
4. Return Shipping Costs
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Customers cover return shipping unless item was damaged, defective, or incorrect.
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Use a trackable shipping method.
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We are not responsible for lost parcels.
5. Refunds
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After inspection, we’ll notify you of approval or rejection.
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Approved refunds issued to your original payment method within 5–14 business days.
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Original shipping refunded only if return is due to our error.
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Partial refund or denial applies if item shows use or damage.
6. Exchanges
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Contact us for exchanges (size or color).
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Subject to stock availability.
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In some cases, you may need to return first and reorder.
7. Damaged or Incorrect Items
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Report within 48 hours of delivery with photos of:
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The product
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The defect/damage
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The packaging
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We’ll arrange a replacement or refund at no extra cost.
8. Contact
For any questions, please contact us at: 📧 ephrathahabesha@gmail.com
